FREQUENTLY ASKED QUESTIONS HOW CAN WE HELP?

The Place has every inch of your workspace planned out to maximize comfort and productivity. How do we pull this off? It’s all down to our approach… From a personal workstation to an office of a 1,000 square feet – each of The Places is a stylish, advanced space designed to help your business thrive. Fine-tune it to your style; add your own corporate identity! Need more room to grow? Get more or unite spaces quickly and simply at The Place. We create One Place Solutions which cover all your requirements and inspire to achieve. From personal workstation to an office of hundreds or thousands of square feet – each of The Places is a stylish tech advanced space that you want to be in, create and take action. Tune to your style? Add your own corporate identity! Growing in numbers? Get more or unite spaces. All quick and simple at The Place."

LONG TERM LEASE FROM A LANDLORD. RENTINGS A FEW FLOORS AND ADDITIONAL SPACE ON THE GROUND FLOOR FOR THE PLACE CAFÉ.

JUST COME TO ONE OF OUR MULTIPLE LOCATIONS AND OUR FRONT-OF-HOUSE STAFF WILL BE GLAD TO ASSIST.

WE ACCEPT VISA, MASTERCARD, AND CREDIT AND DEBIT CARDS. UNFORTUNATELY, WE DO NOT ACCEPT PREPAID, RELOADABLE CREDIT CARDS, OR OTHER FORMS OF PAYMENT (I.E. PAYPAL, BITCOINS, ETC.).

IN THE EVENT THAT YOU ARE ISSUED A REFUND BY THE PLACE, PLEASE ALLOW 5-7 BUSINESS DAYS FOR YOUR FINANCIAL INSTITUTION TO PROCESS THE CHARGE. IF YOU'D LIKE AN UPDATED COPY OF YOUR INVOICE, PLEASE CONTACT OUR CUSTOMER CARE TEAM VIA PHONE, CHAT, OR EMAIL! WE CAN SEND YOU A NEW COPY RIGHT AWAY.

OUR TEAM OF EXPERT DESIGNERS CREATE ALL OF OUR SPACES WITH HIGH-END FURNISHING TO MATCH OUR CLEAN, MODERN AESTHETIC. OUR CONSTRUCTION TEAM OVERSEE THE DEVELOPMENT OF SPACES. THE TEAM HAS WORKED ON A WIDE ARRAY OF PROJECTS INCLUDING MULTI-ROOM AND FULL-FLOOR SOLUTIONS.

JUST COME TO OUR MULTIPLE ADDRESSES AND OUR FRONT OFFICE LADIES WILL BE GLAD TO ASSIST

YOU CAN NAVIGATE TO THE SEARCH PAGE FROM THE HOME PAGE BY CLICKING ON THE LOCATIONS BUTTON IN THE HEADER OF THE WEBSITE.

IF YOU HAVE DIFFICULTIES WITH THE INTERNET SPEED, PLEASE REACH OUT TO OUR HELP DESK.

THE PINS IN THE MAP REPRESENT THE PLACE SPACES AROUND THE WORLD. IF THERE'S A NUMBER IN THE PIN, IT MEANS THAT THERE ARE MULTIPLE PLACES SPACES AT THE SAME LOCATION.

ANY APPLICABLE FEES OR ADDITIONAL CHARGES WILL APPEAR ON YOUR INVOICE. ADDITIONAL CHARGES CAN BE THE RESULT OF A REQUESTED RENTABLE AMENITY OR IN-ROOM SERVICE (SUCH AS A PROJECTOR, CHAIRS OR CONCIERGE SERVICE,) A SERVICE FEE (ROOM REQUIRED ADDITIONAL CLEANING OR FURNITURE REARRANGEMENT) OR EVEN AN OVERSTAY CHARGE.

ALL THE PLACE OFFICES ARE 24/7

DAY BOOKINGS CAN BE CANCELLED 24 HOURS PRIOR WITH 100% REFUND.

CHARGES WILL APPLY FOR REQUESTED ADD-ONS, SUCH AS EXTRA FURNITURE, TECH EQUIPMENT, PRODUCTIVITY MATERIALS, OR ADDITIONAL CLEANING.

TO GET INTO YOUR THE PLACE, YOU'LL NEED YOUR ACCESS CODES. YOU'LL ALWAYS HAVE A CODE FOR THE SPACE ITSELF, AND YOU MAY ALSO HAVE A CODE FOR THE BUILDING, DEPENDING ON WHICH LOCATION YOU'VE CHOSEN.

PLEASE DOUBLE-CHECK THE PASSWORD! KEEP AN EYE OUT FOR ANY SPELLING MISTAKES OR ANY SYMBOLS OR SPACES IN THE PASSWORD THAT MIGHT HAVE BEEN ENTERED INCORRECTLY. ENSURE THAT YOU'RE TRYING TO CONNECT TO THE RIGHT NETWORK - THE NETWORK NAME WILL BE LISTED ON THE POSTER AS WELL AS IN THE APP. IF IT'S STILL NOT WORKING, PLEASE CONTACT OUR HELP DESK.

PRIVATE OFFICES CAN BE CANCELLED WITHIN 2 MONTHS' NOTICE INCURRING A 1 MONTH PENALTY. VIRTUAL OFFICES CAN BE CANCELLED WITHIN 1 MONTH'S NOTICE WITH NO PENALTY. ESTIDAMA LICENSE FOR DEDICATED DESK CAN BE CANCELLED WITHIN 2 MONTHS' NOTICE AND INCURRING 1 MONTH'S PENALTY. DESK IN COWORKING WITH 1 MONTH AGREEMENT - NO CANCELLATION AFTER STARTING MONTH. BUT WE CAN FREEZE IT UP TO 1 MONTH IN CASE OF EMERGENCY. DAILY BOOKINGS CAN BE CANCELLED 1 DAY IN ADVANCE WITH A 100% REFUND. EVENT BOOKING CAN BE CANCELLED 3 DAYS IN ADVANCE WITH A 50% REFUND. MEETING ROOM BOOKINGS CAN BE CANCELLED 2 HOURS IN ADVANCE WITH 50% REFUND AND 24 HOURS IN ADVANCE WITH A 100% REFUND.

IN THE EVENT OF DAMAGE BEYOND REASONABLE ‘WEAR AND TEAR’ TO OUR SPACE OR FURNITURE, THE PLACE RESERVES THE RIGHT TO CHARGE YOUR ACCOUNT (USING THE DESIGNATED PAYMENT METHOD) FOR THE REASONABLE COST OF SUCH REPAIR AND/OR CLEANING.

YOU CAN SIGN UP ON OUR WEBSITE OR BY DOWNLOADING OUR MOBILE APP (WHICH IS AVAILABLE FOR IOS AND ANDROID). OR SIGN UP USING GOOGLE LOGIN, OR WITH AN EMAIL ADDRESS AND PASSWORD.

YOU CAN USE OUR FILTERS TO NARROW DOWN YOUR SEARCH. AT THE TOP OF THE PAGE ARE FOUR OPTIONS: COUNTRY, CITY, TYPE OF SPACE AND CAPACITY. FILTERING BY COUNTRY OR CITY YOU CAN EXCLUDE ALL THAT YOU DON'T NEED. TYPE OF SPACE LETS YOU FILTER BY: PRIVATE OFFICE, COWORKING STATION, MEETING ROOM, EVENT PLACE OR VIRTUAL OFFICE. CAPACITY FILTER ALLOWS YOU TO SEE PLACES THAT FIT YOUR DEMANDS. SEARCH BAR ALLOWS YOU TO FIND PLACES BY KEY WORDS OR SERVICES.

JUST BOOK A TOUR AND WE WILL CONTACT YOU WITHIN 24 HOURS!

ONCE YOU'VE SELECTED YOUR SPACE, YOU CAN BOOK FROM THE SPACE'S PAGE ON OUR WEBSITE! SIMPLY CHOOSE A DATE AND TIME, WHETHER YOU'D LIKE TO BOOK FOR A FEW HOURS (HOURLY) OR FOR A FEW DAYS (DAILY). YOU CAN ALSO BOOK FOR A MONTH OR LONGER. FOR MORE ABOUT LONGER BOOKINGS, PLEASE REACH OUT TO OUR TEAM.

WE WILL CHARGE THE TOTAL COST OF YOUR STAY DIRECTLY TO YOUR CREDIT OR DIRECT DEBIT CARD SHORTLY AFTER YOUR RESERVATION ENDS. YOU CAN UPLOAD YOUR CHOSEN METHOD OF PAYMENT THROUGH YOUR PAYMENT SETTINGS. ONCE YOU'VE BEEN CHARGED YOU'LL RECEIVE AN INVOICE VIA EMAIL.

ON YOUR DEVICE, CLICK ON THE WIFI DROP-DOWN MENU. IF NECESSARY, "FORGET" OR REMOVE ANY PREVIOUSLY SELECTED NETWORK FROM YOUR NETWORK LIST. YOU CAN ALSO TRY RESTARTING YOUR DEVICE, TO SEARCH FOR THE NETWORK. IF YOU'RE STILL UNABLE TO LOCATE THE CORRECT NETWORK, PLEASE REACH OUT TO OUR HELP DESK.

PLEASE DOUBLE-CHECK THE PASSWORD! KEEP AN EYE OUT FOR ANY SPELLING MISTAKES, OR ANY SYMBOLS OR SPACES IN THE PASSWORD THAT MIGHT HAVE BEEN ENTERED INCORRECTLY. ALSO, PLEASE ENSURE THAT YOU'RE TRYING TO CONNECT TO THE RIGHT NETWORK—THE NETWORK NAME WILL BE LISTED ON THE POSTER AS WELL AS IN THE APP. IF IT'S STILL NOT WORKING, PLEASE REACH OUT TO OUR HELP DESK.

OUR STAFF ARE HAPPY TO TIDY OUR SPACES AFTER EVERY RESERVATION! HOWEVER, WE DO ASK THAT LEFTOVER ITEMS AND CONTAINERS BE GATHERED AND PLACED IN THE PROVIDED BINS. IF YOU'VE RECEIVED CATERING, PLEASE INFORM OUR HELP DESK – WE CAN PROVIDE ADDITIONAL GARBAGE BAGS IF WE GET A HEADS-UP.

WE PROVIDE A SECURE AND STABLE WIFI CONNECTION THROUGHOUT ALL OF OUR SPACES. THE INTERNET SPEED MAY VARY BY LOCATION. HOWEVER, THE STANDARD SPEED PROVIDED IS APPROPRIATE FOR BROWSING, PRESENTING, AND VIDEO CONFERENCING. WE HAVE ALSO ENSURED THAT OUR LARGER SPACES ARE PROPERLY EQUIPPED TO SUPPORT GROUPS WORKING TOGETHER ONLINE. ALL THE PLACE EQUIPPED WITH HIGH SPEED TRI LINES. IF YOU'RE CONCERNED ABOUT THE WIFI SPEED BEING SUITABLE FOR YOUR NEEDS OR IF YOU HAVE QUESTIONS ABOUT AN INDIVIDUAL LOCATION, PLEASE CONTACT OUR HELP DESK!

YES. YOU CAN ALSO BRING YOUR OWN FURNITURE.

YES, BUT DON'T FORGET TO ASK PERMISSION FROM THE PEOPLE THAT ARE IN YOUR PICTURE.

YES, YOU CAN BRING CHILDREN.

SORRY, NO. THIS REQUIRES A SPECIAL LICENSE.

SORRY, NO.

SORRY, THAT'S NOT POSSIBLE.

YES, WE HAVE A SPECIAL PLACE FOR EVENTS. TALK TO US ABOUT ADVANCE RESERVATION.

NOT AT THIS POINT, BUT WE ARE PLANNING TO ADD SPORT FACILITIES TO SOME OF THE PLACES.

SORRY, NO. ALL OFFICE BUILDINGS IN UAE ARE NON-SMOKING AREAS.

YES, WE HAVE AN ASSORTMENT OF SNACKS, COFFEE AND TEA AS WELL AS A CATERING SERVICE AVAILABLE.

NO, UNFORTUNATELY THEY ARE NOT ALLOWED YET.

THAT DEPENDS ON THE PACKAGE. SOME PACKAGES WILL HAVE 24/7/365. SOME: 9-18. WE ALSO HAVE A SPECIAL NIGHT PACKAGE.

YES - PROVIDED YOU ARE THE MEMBER WITH THE PRIVATE OFFICE, OR SIGNED WITH US VIA THE VIRTUAL OFFICE AGREEMENT.